Privacy Policy
Last updated: April 2025
OptimaAI ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our services.
1. Information We Collect
We may collect information you provide directly, including:
- Name and contact details (email, phone number)
- Business name and industry
- Messages and enquiries submitted through our contact form
- Information shared during consultation calls or project engagements
We also collect certain information automatically when you visit our website, including IP address, browser type, pages visited, and time spent on the site (via cookies and analytics tools).
2. Cookies
Our website uses cookies to improve your browsing experience and analyse traffic. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for the website to function correctly.
- Analytics cookies: Used to understand how visitors interact with the site (e.g., page views, session duration).
You can control cookies through your browser settings. Declining non-essential cookies may affect some site features. Your cookie preference is stored locally on your device.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and schedule consultations
- Deliver the services you've engaged us for
- Improve our website and service offerings
- Comply with applicable legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Third-Party Services
We use trusted third-party services to operate our business, including:
- FormSubmit.co — For processing contact form submissions
- Calendly — For scheduling consultations (subject to Calendly's privacy policy)
- Tidio — For live chat (when activated; subject to Tidio's privacy policy)
These services have their own privacy policies and we encourage you to review them.
5. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client project data is retained for the duration of the engagement and for a reasonable period thereafter for support purposes.
6. Your Rights
As a Canadian resident, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Withdraw consent for non-essential data uses
To exercise these rights, contact us at info@optimaai.ca.
7. Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, or loss. However, no method of transmission over the internet is 100% secure.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: info@optimaai.ca
- Location: Saskatchewan, Canada